Frequently Asked Questions
Everything you need to know about finding your perfect evening look.
How do I determine my correct size for an Alex Evenings gown?
We recommend referring to our comprehensive size guide located on each product page. Our designs typically follow standard US evening wear sizing, but if you are between sizes, we generally suggest sizing up for the most comfortable fit.
What is your return policy for formal wear?
We accept returns of unworn, unwashed items with all original tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes 3-7 business days. Expedited shipping options are available at checkout for time-sensitive events.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our shipping capabilities to serve our international customers in the near future.
Can I make changes to my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to modify or cancel it. Please double-check your selection and shipping address before finalizing your purchase.
Are your dresses suitable for petite or plus-size figures?
Yes, Alex Evenings is proud to offer an inclusive range of sizes. We feature dedicated collections for Petite, Regular, and Plus sizes to ensure a flattering fit for every silhouette.